LHH Recruitment Solutions is currently seeking an experienced Dispatcher/Customer Service Representative to join our client located in Nashville, Tennessee. This is a temp-to-hire position with the potential for long-term employment. The ideal candidate will be responsible for coordinating and dispatching technicians to various work order assignments, ensuring efficient route planning and maximum utilization of resources.

• Type: Temp to Hire

• Compensation: $22-$25 per hour

• Location: Nashville, Tennessee

Key Responsibilities:

• Schedule and dispatch technicians for work order assignments, ensuring timely and efficient service delivery.

• Communicate regularly with co-workers and customers via phone and email to provide updates and resolve any issues.

• Perform administrative duties related to dispatching and job tracking.

• Plan and coordinate routes for technicians to optimize their schedules and maximize productivity.

• Review past schedules and identify opportunities for rescheduling and improving efficiency.

• Ensure all jobs are completed and closed out for invoicing purposes.

• Answer phone calls and provide excellent customer service to address inquiries and concerns.

• Support the growth of the office by leveraging professional experience and business expertise.

• Perform data entry and other clerical duties as needed.

Qualifications:

• Previous experience in dispatching or a related field is preferred.

• Strong organizational and communication skills.

• Proficiency in using web-based dispatch systems.

• Performance-driven with a focus on achieving growth and efficiency.

• Attention to detail and accuracy in documentation and compliance.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance