Customer Service Representative
Wall Township, New Jersey
Contractor
$24.00 - $31.00 per Hour
Customer Service Representative
Location: Wall Township, NJ Schedule: Monday–Friday, Full-Time 8am to 4:30pm Pay Rate: $24.00 – $31.00/hour (Based on experience)
Position Summary
We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team. This role serves as the primary point of contact between customers and internal departments, ensuring a smooth and responsive customer experience. The ideal candidate will manage purchase orders, provide order status updates, and support on-time delivery of products and services. Strong communication, organization, and problem-solving skills are essential.
Key Responsibilities
Process customer purchase orders, changes, and status updates
Ensure on-time product delivery and communicate any delays
Audit customer order data and line-of-balance reports
Prepare recovery schedules and escalate issues as needed
Participate in internal and external status meetings
Support customer performance metrics and forecast discussions
Coordinate with internal departments to ensure compliance with order requirements
Assist in resolving pricing, invoicing, and delivery discrepancies
Provide support for quotes, warranty tracking, and order documentation
Maintain confidentiality on sensitive projects and customer contracts
Qualifications
Education & Experience:
Associate degree or equivalent certification preferred
3+ years of experience in customer service account management, preferably in a technical or manufacturing environment
Experience with MRP systems is a plus
Skills:
Strong verbal and written communication skills
Basic proficiency in calculating discounts, percentages, and pricing
Ability to read and interpret technical documents and correspondence
Comfortable presenting information to internal teams and customers
Attention to detail and commitment to meeting deadlines
Ability to manage multiple tasks while maintaining accuracy
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Customer Service Representative
LHH
3 days ago
$24.00 - $31.00 per Hour
Contractor
Wall Township, New Jersey
Customer Service Representative
Location: Wall Township, NJ Schedule: Monday–Friday, Full-Time 8am to 4:30pm Pay Rate: $24.00 – $31.00/hour (Based on experience)
Position Summary
We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team. This role serves as the primary point of contact between customers and internal departments, ensuring a smooth and responsive customer experience. The ideal candidate will manage purchase orders, provide order status updates, and support on-time delivery of products and services. Strong communication, organization, and problem-solving skills are essential.
Key Responsibilities
Process customer purchase orders, changes, and status updates
Ensure on-time product delivery and communicate any delays
Audit customer order data and line-of-balance reports
Prepare recovery schedules and escalate issues as needed
Participate in internal and external status meetings
Support customer performance metrics and forecast discussions
Coordinate with internal departments to ensure compliance with order requirements
Assist in resolving pricing, invoicing, and delivery discrepancies
Provide support for quotes, warranty tracking, and order documentation
Maintain confidentiality on sensitive projects and customer contracts
Qualifications
Education & Experience:
Associate degree or equivalent certification preferred
3+ years of experience in customer service account management, preferably in a technical or manufacturing environment
Experience with MRP systems is a plus
Skills:
Strong verbal and written communication skills
Basic proficiency in calculating discounts, percentages, and pricing
Ability to read and interpret technical documents and correspondence
Comfortable presenting information to internal teams and customers
Attention to detail and commitment to meeting deadlines
Ability to manage multiple tasks while maintaining accuracy
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance