ERP Systems Support Specialist SF

LHH is seeking a dedicated ERP & Systems Support Specialist to join our client's dynamic team in San Francisco, CA. This onsite contract-to-hire role is essential for providing hands-on support, solutions, and expertise to ERP end-users across all modules of D365 and its applications. Additionally, you will assist with various IT needs for assigned locations.

Responsibilities:

• Serve as part of a tier 2 and tier 3 support team within a D365, or equivalent cloud-based ERP, operating environment.
• Manage and prioritize support tickets to meet agreed Service Level Agreements (SLAs).
• Provide technical support to business and manufacturing end-users.
• Collaborate with the D365 Implementation Team to assist with technical tasks required for development testing prior to deployment.
• Work closely with system users to resolve daily issues and/or errors related to system hardware/software configurations, system enhancements, and post-implementation support.
• Escalate queries for development to business consultants as necessary.
• Analyze, troubleshoot, and evaluate technology issues.
• Provide troubleshooting and support for label printers, mobile computers, PCs, and tablets accessing D365.

Qualifications:

• Minimum of 1-3 years of support experience with D365.
• Ability to conduct functional testing, write and execute test scripts, and bug reports.
• Familiarity with Azure DevOps.
• Strong communication skills with the ability to prioritize and resolve issues amid competing priorities.
• Excellent analytical and problem-solving skills.
• ERP system experience and/or a solid understanding of ERP system functionality in a "job shop" environment.
• Experience working with Power Apps.
• Microsoft certifications in D365 are preferred.

Physical Requirements:

• Must be able to sit, stand, and walk for long periods.
• Must be able to use a computer and other office equipment as needed.
• Reaching above shoulder heights, below the waist, or lifting to install or store equipment will be required.
• This position will be exposed to the manufacturing area.
• Lifting up to 50 lbs may be required.

Employment type: Contract-to-hire

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Applicants must be authorized to work for any employer in the U.S. and sit stateside. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time. **Please no C2C applicants* Pay Details: $48.00 to $57.00 per hour Search managed by: Eben Mahoney

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.