Bilingual Dental Representative

LHH is seeking a friendly and detail-oriented Bilingual Dental Representative to manage front-end billing, scheduling, referrals, and patient interactions. This role is essential for maintaining the efficient operation of our practice and ensuring our patients receive the highest level of care. If you have experience in medical billing, that's a plus! Responsibilities:

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  Schedule appointments, make reminder calls, confirm appointments, and check patients in and out.

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  Greet and register patients, answer phones, screen calls, and take messages.

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  Use Dentrix and manual systems to create and update patient records for bookkeeping, billing, and scheduling.

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  Prepare patient records and verify eligibility with Member Services or medical clinic authorization.

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  Handle all pre-authorization procedures with insurance or payors.

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  Provide patients with treatment cost estimates in a clear and respectful manner.

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  Provide out-of-clinic referrals and follow-ups as instructed.

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  Manage electronic and manual processing of billable services, post payments, reconcile patient accounts, and handle insurance claims.

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  Receive payments, maintain accurate bookkeeping, and ensure safekeeping and timely submission of cash collections.

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  Process incoming/outgoing mail, inter-office communications, faxes, and copying.

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  Assist other staff with tasks such as language interpretation when appropriate and time allows.

Qualifications:

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  High school diploma

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  A minimum of one year of experience in dental office front desk duties, including insurance eligibility verification, treatment pre-authorization, and patient billing

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  Training in dental or medical terminology, preferably some formal training in dental assisting

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  Bilingual in Cantonese, Mandarin, Vietnamese (conversational or native proficiency)

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  Monday to Friday, with Saturday rotation.

Onsite, Oakland, CA 94607

Pay Details: $23.00 to $26.00 per hour Search managed by: Joanna Calderon

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.