LHH Recruitment is working with a company in Mesa who is in search of a customer service representative. This role will be fully in office for the first four months, Monday-Friday 8am-5pm. After, if you are are meeting expectations, there will be hybrid flexibility.

Key Responsibilities:

• Answer a high volume of inbound customer calls, providing exceptional service and resolving customer inquiries.
• Assist customers with billing questions, payment processing, and account inquiries.
• Apply payments to customer accounts accurately and efficiently.
• Troubleshoot and resolve customer issues in a professional and timely manner.
• Document all interactions with customers and update account information as needed.
• Maintain a strong knowledge of company products, services, and policies.
• Escalate complex issues to appropriate departments as needed.
• Ensure compliance with company procedures and policies.

Qualifications:

• High school diploma or equivalent required.
• Must be able to pass a background check and federal drug screen
• Previous customer service experience, particularly in a high-volume environment, is preferred.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable handling a high volume of calls and interacting with customers.
• Detail-oriented with strong organizational skills.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance