Associate Operations Coordinator
Eden Prairie, Minnesota
Contract/Temporary
$18.50 - $19.50 per Hour
Customer Service Representative
LHH Recruitment Solutions is seeking 5 entry level customer service representatives (CSR) who will play a crucial role in ensuring efficient and accurate logistics operations with one of our national clients. The perfect candidates will handle various tasks related to shipments, orders, and customer inquiries while following company policies and standard operating procedures (SOPs) to maintain quality and customer satisfaction.
Location: Eden Prairie, MN 55347 Shifts: Shifts #1 and #2 – Sun 4p-12a - Mon 4p-12a - Tue 4p-12a - Wed off - Thur off - Fri 4p-12a - Sat 4p-12aShifts #3 and #4 – Sun 4p-12a - Mon off - Tue off - Wed 4p-12a - Thur 4p-12a - Fri 4p-12a - Sat 4p-12a
Shift #5 – Sun 4p-12a - Mon 4p-12a - Tue off - Wed off - Thur 4p-12a - Fri 4p-12a - Sat 4p-12a
Compensation: $18.50 - $19.50 per hour Duties and Responsibilities: Task Execution:Execute tasks related to shipments, including providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, and entering events.
Adhere to office and company policies and SOPs to maintain quality and efficiency.
Monitoring and Communication:
Monitor task boards and assigned email accounts to promptly respond to customer and carrier requests.
Document events accurately using SOP knowledge and experience.
Follow defined escalation procedures and training when necessary.
Customer Satisfaction:
Ensure customer and carrier satisfaction by following through on requests promptly.
Escalate questions or requests as needed to address any issues.
Data Accuracy:
Validate and maintain accurate load data in systems according to company and customer standards.
Other Responsibilities:
Perform additional duties as assigned based on team and country-specific requirements.
Qualifications:
High school diploma or GED.
Previous customer service experience in a call center or similar environment.
Basic proficiency in Microsoft Office Suite, SAP, CRM
Strong communication, prioritization, and time management skills.
Prior work experience requiring attention to detail and accuracy.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Associate Operations Coordinator
LHH
0 days ago
$18.50 - $19.50 per Hour
Contract/Temporary
Eden Prairie, Minnesota
Customer Service Representative
LHH Recruitment Solutions is seeking 5 entry level customer service representatives (CSR) who will play a crucial role in ensuring efficient and accurate logistics operations with one of our national clients. The perfect candidates will handle various tasks related to shipments, orders, and customer inquiries while following company policies and standard operating procedures (SOPs) to maintain quality and customer satisfaction.
Location: Eden Prairie, MN 55347 Shifts: Shifts #1 and #2 – Sun 4p-12a - Mon 4p-12a - Tue 4p-12a - Wed off - Thur off - Fri 4p-12a - Sat 4p-12aShifts #3 and #4 – Sun 4p-12a - Mon off - Tue off - Wed 4p-12a - Thur 4p-12a - Fri 4p-12a - Sat 4p-12a
Shift #5 – Sun 4p-12a - Mon 4p-12a - Tue off - Wed off - Thur 4p-12a - Fri 4p-12a - Sat 4p-12a
Compensation: $18.50 - $19.50 per hour Duties and Responsibilities: Task Execution:Execute tasks related to shipments, including providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, and entering events.
Adhere to office and company policies and SOPs to maintain quality and efficiency.
Monitoring and Communication:
Monitor task boards and assigned email accounts to promptly respond to customer and carrier requests.
Document events accurately using SOP knowledge and experience.
Follow defined escalation procedures and training when necessary.
Customer Satisfaction:
Ensure customer and carrier satisfaction by following through on requests promptly.
Escalate questions or requests as needed to address any issues.
Data Accuracy:
Validate and maintain accurate load data in systems according to company and customer standards.
Other Responsibilities:
Perform additional duties as assigned based on team and country-specific requirements.
Qualifications:
High school diploma or GED.
Previous customer service experience in a call center or similar environment.
Basic proficiency in Microsoft Office Suite, SAP, CRM
Strong communication, prioritization, and time management skills.
Prior work experience requiring attention to detail and accuracy.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.