Customer Service Representative
Cincinnati, Ohio
Contract/Temp to Hire
$17.00 - $19.00 per Hour
- Respond promptly to customer inquiries through multiple channels including phone, email, chat, and social media platforms.
- Provide accurate information regarding products, services, policies, and procedures to customers.
- Assist customers with placing orders, processing returns, and resolving billing issues.
- Troubleshoot and resolve customer complaints or concerns with empathy and professionalism.
- Escalate complex issues to appropriate departments or supervisors for resolution.
- Maintain a high level of product knowledge to effectively address customer inquiries and provide recommendations.
- Proactively follow up with customers to ensure their needs have been met and their concerns have been addressed.
- Collaborate with internal teams to improve processes and enhance the overall customer experience.
- Document customer interactions, transactions, and feedback accurately in the CRM system.
- Uphold company values and policies while interacting with customers and colleagues.
- Proven experience in customer service or related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on delivering solutions.
- Ability to remain calm and professional under pressure.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and prioritize workload effectively.
- Flexibility to work in a fast-paced environment with shifting priorities.
- Empathetic and patient demeanor when dealing with challenging customer situations.
- Willingness to learn and adapt to new technologies and processes.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Customer Service Representative
LHH
29 days ago
$17.00 - $19.00 per Hour
Contract/Temp to Hire
Cincinnati, Ohio
- Respond promptly to customer inquiries through multiple channels including phone, email, chat, and social media platforms.
- Provide accurate information regarding products, services, policies, and procedures to customers.
- Assist customers with placing orders, processing returns, and resolving billing issues.
- Troubleshoot and resolve customer complaints or concerns with empathy and professionalism.
- Escalate complex issues to appropriate departments or supervisors for resolution.
- Maintain a high level of product knowledge to effectively address customer inquiries and provide recommendations.
- Proactively follow up with customers to ensure their needs have been met and their concerns have been addressed.
- Collaborate with internal teams to improve processes and enhance the overall customer experience.
- Document customer interactions, transactions, and feedback accurately in the CRM system.
- Uphold company values and policies while interacting with customers and colleagues.
- Proven experience in customer service or related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on delivering solutions.
- Ability to remain calm and professional under pressure.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and prioritize workload effectively.
- Flexibility to work in a fast-paced environment with shifting priorities.
- Empathetic and patient demeanor when dealing with challenging customer situations.
- Willingness to learn and adapt to new technologies and processes.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.