Call Center Representative
Cincinnati, Ohio
Contractor
$16.00 - $18.00 per Hour
Job Title: Call Center Representative
Location: Blue Ash, Ohio
Salary: $16 - $18 per hour
Job Type: Contract
Shift: 1st Shift (Monday - Friday)
Company: LHH Recruitment Solutions
Job Description:
LHH Recruitment Solutions is seeking a skilled and customer-focused Call Center Representative for an upcoming project with our client in Blue Ash, Ohio. This contract role offers a competitive hourly wage of $16 to $18 and is scheduled to start in the new year.
Key Responsibilities:
Handle inbound and outbound calls in a professional and courteous manner.
Assist customers with inquiries, provide information, and resolve issues efficiently.
Document and update customer records based on interactions.
Follow up on customer calls where necessary.
Maintain a high level of customer satisfaction by providing excellent service.
Adhere to call center scripts and guidelines to ensure consistent and accurate information is provided.
Collaborate with team members and other departments to resolve customer issues.
Meet or exceed performance metrics and targets.
Qualifications:
High school diploma or equivalent.
2 to 3 years of experience in a call center or customer service role.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficiency in using call center software and other relevant computer applications.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Ability to handle a high volume of calls in a fast-paced environment.
Benefits:
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Call Center Representative
LHH
1 days ago
$16.00 - $18.00 per Hour
Contractor
Cincinnati, Ohio
Job Title: Call Center Representative
Location: Blue Ash, Ohio
Salary: $16 - $18 per hour
Job Type: Contract
Shift: 1st Shift (Monday - Friday)
Company: LHH Recruitment Solutions
Job Description:
LHH Recruitment Solutions is seeking a skilled and customer-focused Call Center Representative for an upcoming project with our client in Blue Ash, Ohio. This contract role offers a competitive hourly wage of $16 to $18 and is scheduled to start in the new year.
Key Responsibilities:
Handle inbound and outbound calls in a professional and courteous manner.
Assist customers with inquiries, provide information, and resolve issues efficiently.
Document and update customer records based on interactions.
Follow up on customer calls where necessary.
Maintain a high level of customer satisfaction by providing excellent service.
Adhere to call center scripts and guidelines to ensure consistent and accurate information is provided.
Collaborate with team members and other departments to resolve customer issues.
Meet or exceed performance metrics and targets.
Qualifications:
High school diploma or equivalent.
2 to 3 years of experience in a call center or customer service role.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficiency in using call center software and other relevant computer applications.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Ability to handle a high volume of calls in a fast-paced environment.
Benefits:
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance