LHH Recruitment Solutions is partnering with a growing company in Albuquerque, NM that is looking for a Customer Service Representative to join their team. This is a full-time onsite Monday through Friday position. Pay range depending on experience is $16.00-$19.00 per hour.

Job Duties:

• Serve as the primary point of contact for customers placing orders and addressing issues via email and telephone communication.
• Provide callers with information regarding account details, contract rates, shipping and tracking information, billing information, and other inquiries.
• Communicate with customers via phone, email, and live chat with a professional and friendly manner.
• Resolve customer complaints, investigate and correct errors.
• Manage incoming and outgoing calls from customers for service-related issues.
• Assist customers in meeting service level requirements as outlined by the customer service supervisor.
• Identify improvements to enhance team efficiency and achieve service center goals.
• Perform additional job-related duties as assigned or necessary.

Skills and Experience:

• Previous experience with ERP systems such as NetSuite or Salesforce is a plus!
• 1 year of Customer Service in a Call Center is Required.
• Proficiency in computer skills, including Excel, Word, and Outlook is required.
• Ability to type 35+ words per minute.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Bilingual in Spanish is a plus, but not required.
• High School Diploma or equivalent is required.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance