Customer Service and Order Entry Representative

Customer Service and Order Entry Representative

LHH Recruitment Solutions is working with a manufacturing company in Albuquerque. This company is in search of a full time customer service and order entry representative to join their team. This job is fully in office, Monday-Friday 8am-5pm. This will pay up to $24/hr DOE.

Key Responsibilities:

• Inventory Control: Oversee inventory management in accordance with SAP guidelines to ensure accurate stock levels and efficient order fulfillment.
• Shipping Coordination: Facilitate all tool, spare parts, and upgrade shipments both domestically and internationally, working closely with HQ and third-party shipping vendors.
• Customer Support Management: Act as the main point of contact for customer inquiries (excluding technical support) and coordinate all support functions using the SAP system.
• Order Processing: Generate quotes and invoices for spare parts and service requests, and manage collections as necessary.
• Documentation and Reporting: Collect and review Field Service Engineer (FSE) timesheets, utilization reports, and expense reports, and forward them to the Accounting Department for payment processing.
• Meeting Participation: Attend Customer Support resource, operation, and project meetings, and accurately document meeting minutes.
• Warehouse Management: Oversee the FSE warehouse inventory by providing weekly reports and tracking parts or purchase orders with FSEs and customers.
• CRM Database Management: Input and manage opportunities in the CRM database, and create and maintain all project numbers.
• Travel Coordination: Arrange travel logistics for field service activities as required.
• Additional Duties: Perform other responsibilities as assigned to support the overall function of the department.

Qualifications:

• High school diploma or equivalent
• 2+ years experience in customer service and order entry, preferably in a manufacturing or related environment.
• Proficiency with SAP and CRM systems.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Ability to manage inventory and coordinate shipments effectively.
• Experience with documentation and report management.

If you are interested in this job, please apply now!

Pay Details: $20.00 to $24.00 per hour Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.