Benefits Service Delivery Analyst

Benefits Service Delivery Analyst

6 - 12-month Contract - potential for extension or permanency

£450 - £530 per day - Umbrella (DOE)

Hybrid work model: 3 days in-office, 2 days remote.

ASAP start

Tasks and responsibilities

• Support benefits delivery for employees in France, including enrolment, reconciliation of vendor invoices and lists, and handling cancellations.
  

  * Serve as the first point of escalation for individual issues and queries, working with vendors and other HR teams, such as HR Generalists, Payroll, and Service Delivery.

  
  

  * Governance: Update and maintain Benefits Standard Operating Procedures (enrolment, claims, controls, etc.), and assist in governance processes.

  
  

  * Communications: Draft and prepare employee communications regarding benefits delivery.

  
  

  * Support France Benefits projects by collaborating closely with the Senior Benefits Consultant to design service delivery aspects of new or updated benefit plans and propose process improvements.

Key Skills

• Experience in a similar role, supporting benefits within the financial services sector.
  

  * Worked closely with vendors to manage reconciliation, invoices, cancellations, and other benefits-related tasks.

  
  

  * Supported benefits delivery to employees in France.

  
  

  * Curious, eager to learn, and adaptable to new challenges.

  
  

  * Hands-on and solution-focused, with a proactive approach to problem-solving.

  
  

  * Passionate about delivering top-tier benefits to employees, contributing to a positive work environment.

  
  

  * Proficient in Excel.

  
  

  * Strong communication skills, able to work effectively in teams.