For one of our clients, a well-known company specialized in tele-communications based in Lausanne area, we are looking for a Customer Care Specialist FR/ENG (M/F) available for a long temporary contract starting 1st september:

Your Responsibilities:

• Takeover of incoming customer requests respecting the defined customer wish dates
• Assure the correct generation of the first service invoice and cross-check therefore the ordered services and pricings
• Delivering inputs towards the development of processes linked to the daily work
• Proactive communication with customers in order to assure the best possible order handling and to keep them always up to date.
• Correct validation and entry of B2B customer orders or services including documenting of all relevant data in the corresponding sales billing & CRM systems
• Planning and coordination of smaller projects and/ or sub-projects in the according business areas
• Contact person for all B2B customers and partners during the implementation and first billing cycle
• Responsible for the correct order validation, service entry and billing initiation
• Billing of the completed services
• Ensuring communication to all commercially and technically involved employees
• As an escalation instance, you are the contact person for our customers in times of crisis and actively work out a solution to the problem

Your Profile:

• Experience in the fields of telecommunications is mandatory
• Administrative or commercial education
• At least 3 years of job experience
• Experience in direct customer contact
• High service orientation with internal as well as external customers
• Mentality strongand team player
• Ready to go the “extra-mile” to provide best in class customer service
• IT literacy (Microsoft Office, SAP, CRM)
• Language skills : French & English, Italian is a strong asset

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